Legal
By clicking 'I Accept,' or by creating an account on imaginalplatform.com or by accessing or otherwise using the imaginalplatform.com website or its related sites ("Site"), you agree to be bound by these Terms of Use ("Terms of Use") as of the first day you create your account or access the Site. If you are an employee at an organization or other business entity, then by creating an Account or by accessing or using the Site, you accept these Terms of Use on behalf of that entity and you represent and warrant that you have the necessary authority to do so.
By creating an Account, you may purchase assessment reports, support materials, and other materials (collectively, "Products") in physical and electronic format. Accounts may only be used by a single, named, natural person ("User").
Orders may be placed online using your Account or offline via mail or telephone using the information in the "Contact Us" section of the Site.
Rates for all Products are as listed on the Site. Fees for Products must be paid upfront by credit card unless you have a separate, written agreement with us allowing for another arrangement. You are responsible for all applicable provincial and local taxes, duties, fees, charges, surcharges, or other similar exactions imposed on transactions you make on the Site.
Your use of the Site requires the collection and processing of your personal information. Your personal information will be used in accordance with our Privacy Policy, updated from time to time and made available on the Site. Imaginal Platform Ltd agrees to comply with applicable laws governing the use of, disclosure of, and access to such personal information. We will store data associated with your Account for as long as your Account remains active, and for such applicable additional periods set forth in our Privacy Policy. If your Account is terminated (or suspended), you will not have access to your Account until you renew your Account (or we decide to revoke the suspension). Imaginal Platform Ltd reserves the right to delete your Account data without penalty at any time if your Account is suspended or no longer active. At all times, both while your account remains active and thereafter, we reserve the right to retain all data generated via the Site in non-personally identifiable format for our research, development, and other business purposes.
Imaginal Platform Ltd makes the Site available on a 'one-user-per-account' basis. You may not share your license or your username and password combination with anyone else. You shall use your best efforts to prevent unauthorized access to or use of your Account and shall notify us immediately upon discovery of any unauthorized access or use.
You shall not: sell, resell, rent, or lease your access to the Site; use the Site to store or transmit any infringing, libelous, or otherwise unlawful or tortious material, or material in violation of third-party privacy or intellectual property rights; use the Site to store or transmit malicious code or software; interfere with or disrupt the performance of the Site or attempt to gain unauthorized access to the Site; contract with parties other than Imaginal Ventures Ltd for the scoring of any instruments made available on the Site; use any personal information made available via the Site in an unlawful or unethical manner; copy, frame, or mirror any part of or any content made available on the Site; reverse-engineer the Site or any of the Products or assessments or other content made available on the Site; access the Site in order to build a competitive product or service or to copy any features, functions, scoring, or content of the Site; or remove any copyright, patent, trademark, design right, trade secret, or any other proprietary rights notices from the Site or any Products. You shall not make use of any of our trademarks in any domain names. You must provide your own computing device, Internet access, and other equipment necessary to access the Site and use the Products and you agree to bear all your own costs.
Certain of our assessments are considered "Restricted Instruments" and have additional requirements relating to their purchase and administration. Only Users that have been certified by Imaginal Platform Ltd may purchase and administer Restricted Instruments. If you administer a Restricted Instrument, you acknowledge that you must, and agree that you will, provide real-time feedback and interpretation to each respondent who responds to that Restricted Instrument, which feedback may be delivered in person, over the phone, or through contemporaneous text or video chat (each, an "Interactive Session"). Interactive Sessions must be more comprehensive than simply providing or passing along a Respondent's report and must allow the Respondent to ask questions and receive feedback in a non-automated format.
If you need assistance with creating or using your Account or purchasing Products, we will provide you with limited, basic support (as determined by us in our sole discretion). Please contact us using the information located in the "Contact Us" section of the Site.
Imaginal Platform Ltd will use commercially reasonable efforts to make the Site available at all times except for planned downtime and unavailability caused by circumstances beyond our reasonable control, including without limitation: acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems, equipment malfunctions, power failures, Internet service provider failures, and other technology failures. Notwithstanding any of the foregoing, you have no expectation regarding the availability or functionality of the Site. You agree that your purchases are not contingent upon the delivery of any additional functionality or any additional support from us.
Imaginal Platform Ltd reserves the right to take any of the Products out of print or otherwise make such Products unavailable at any time without notice to you. If you have pre-purchased any Products from us and those pre-purchased Products are taken out of print or otherwise made unavailable by us, then you may contact Imaginal Platform Ltd and we will notify you of your options with respect to those pre-purchased Products, which options may include: converting pre-purchased Products to a substitute or replacement product of our choosing; or converting the value of those pre-purchased Products into credit for use on the Site within a defined period. If we provide such options to you and you do not exercise them before the deadline(s) specified by us, then you acknowledge that you will forfeit the value of any such pre-purchased Products.
Your use of the Site may involve use of our intellectual property, and your use of that intellectual property is subject to these Terms of Use. You acknowledge and agree that Imaginal Platform Ltd is the sole and exclusive owner (or duly-licenced licensee of the owner, as the case may be) of all Products and works and other content on the Site, as well as the Site itself (and their accompanying intellectual property rights) (collectively, "Intellectual Property"). Imaginal Platform Ltd reserves all rights, title, and interest in and to our Intellectual Property, and these Terms of Use do not transfer any rights to you.
The Site provides you with the ability to purchase licences to deliver electronic Products to yourself or, in some cases, other individuals. Your use of Products is limited by the terms and conditions set forth in these Terms of Use. If you purchase Products, you agree to limit your use of such Products to your organisation's use. Any products delivered electronically to third parties via the Site are licensed only for that third-party's use. You agree not to infringe any of our intellectual property rights in any Products licenced to you under these Terms of Use. Your licence to Products is limited to those you have duly purchased and in all circumstances is non-exclusive, non-transferable, non-sublicensable, and effective only for the duration that your Account remains active and in good standing. Certain Products may be time-bound, and you understand and agree that your access to such Products will be limited to the time periods set forth on the Site; access periods may not be modified, postponed, or otherwise adjusted after purchase. You may not alter or modify any Products, or reproduce Products in quantities beyond those specifically licensed to you. You may not distribute Products in any manner not specifically anticipated by these Terms of Use and otherwise authorized by us. You may not rent, lease, resell, redistribute for profit, or otherwise commercially exploit any Products, all of which will be determined by us in our sole discretion. If you breach these Terms of Use, any licence you may have to Products is automatically and immediately revoked and terminated as of the time of your breach.
All purchases are non-refundable. If you are unsatisfied with our services, please contact us.
Your use of the Site is governed by these Terms of Use from the moment you register your Account and remain in effect (as updated from time to time by us) for as long as your Account remains active and in good standing.
You may request that we delete your Account at any time by contacting our Customer Support Department. Our Privacy Policy provides additional information about how your personal information will be handled if you delete your Account.
If we determine, in our sole discretion, that you have breached these Terms of Use, then we may terminate your Account without penalty by providing notice to you. Such termination by us shall be effective as of the moment we provide such notice.
If your Account terminates or expires for any reason (including, without limitation, by deletion), then: (i) you will immediately lose all access to your Account and portions of the Site requiring an Account; (ii) you will immediately stop making use of our Intellectual Property and Products that are no longer licenced to you; and (iii) you will not receive any refunds for any account credits, unused inventory, or pre-purchased Products that you have not redeemed prior to such termination or expiration, nor for any unused portion of any subscription-based Products you may have accessed.
You agree to defend and indemnify Imaginal Platform Ltd, its officers, directors, employees, and assigns against any claims, damages, losses, costs, or liabilities of any kind (including reasonable attorneys' fees) arising out of or in connection with any actual or alleged breach of these Terms of Use, or in connection with any third-party suits or claims alleging matters which, if true, would constitute a breach of these Terms of Use.
In no event shall Imaginal Platform Ltd's liability, whether in contract, tort, or under any other theory of liability, exceed in aggregate the total amount paid by you under these Terms of Use or, with respect to any single incident, the amount paid by you in the six (6) months preceding the incident. In no event shall Imaginal Platform Ltd have any liability to you for any lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages, however caused, whether in contract, tort, or under any other theory of liability, and whether or not Imaginal Platform Ltd has been advised of the possibility of such damages. The foregoing disclaimer shall not apply to the extent it is prohibited by applicable law.
The products and services are provided "as-is." Imaginal Platform Ltd makes no representation or warranty regarding the products or services, including any representation that the products or services will be uninterrupted or error-free. To the fullest extent permitted under applicable law, Imaginal Platform Ltd disclaims any implied or statutory warranty, including any implied warranty of title, non-infringement, merchantability, or fitness for a particular purpose.
These Terms of Use do not create a partnership, franchise, joint venture, fiduciary, or employment relationship between you and Imaginal Platform Ltd; we are independent contractors. Notices to us shall be in writing and addressed to the attention of its General Counsel. All notices to you shall be addressed to the most recent contact information associated with your Account. No failure or delay by Imaginal Platform Ltd in exercising any right under these Terms of Use shall constitute a waiver of that right. Our remedies provided herein are in addition to, and not exclusive of, any other remedies we may have at law or in equity. If any provision of these Terms of Use is held by a court of competent jurisdiction to be contrary to law, that provision shall be severed from these Terms of Use, and the remaining provisions of these Terms of Use shall remain in effect. You may not assign any of your rights or obligations under these Terms of Use, whether by operation of law or otherwise, without the prior written consent of Imaginal Platform Ltd. These Terms of Use, and any disputes arising out of or related to these Terms of Use, shall be governed exclusively by the internal laws of the Province of Nova Scotia, without regard to its conflicts of laws rules or the United Nations Convention on the International Sale of Goods. These Terms of Use, including all exhibits and addenda hereto, if applicable, constitute the entire agreement between you and Imaginal Platform Ltd and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning the subject matter of these Terms of Use. Any provisions of these Terms of Use that by their nature would survive shall survive any termination or expiration of these Terms of Use or termination or expiration of your Account.
August 2025
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